If you have any privacy request, you can contact us at bitaclim@gmail.com or by post at Calle Canonigo Torres 2A, Torrevieja, Alicante, Spain.

1. Data controller

BITACLIM is responsible for processing personal data collected through this website.

Contact email: bitaclim@gmail.com. Postal address: Calle Canonigo Torres 2A, Torrevieja, Alicante, Spain. Main phone: +34694297096.

2. Data we may collect

The data depends on how you interact with the site.

  • Contact details that you send voluntarily, such as name, email address, phone number and message.
  • Technical data needed to deliver the site securely, such as IP address, browser, device type, language and server logs.
  • Visit statistics and browsing behavior, but only if you accept analytics cookies.

3. Why we use the data

  • To answer enquiries, quotations and service requests.
  • To manage pre-contractual steps requested by the visitor.
  • To keep the website available, secure and protected against abuse.
  • To measure traffic and improve content, navigation and performance when analytics consent is granted.
  • To comply with legal, accounting or administrative obligations when applicable.

4. Legal bases

  • Consent, for optional cookies and optional analytics processing.
  • Pre-contractual measures, when you ask us for information, an estimate or support.
  • Legitimate interest, for website security, fraud prevention and service improvement.
  • Legal obligation, when retention or disclosure is required by law.

5. Retention period

We keep contact requests for the time needed to answer and follow up on the request, and longer only if required by law or to defend legal claims.

Your cookie preference is stored for up to 180 days. Analytics data is retained according to the settings of the analytics provider once you have consented.

6. Recipients and processors

Data may be processed by service providers that help us run the website and our communications, for example hosting, email delivery, analytics and map or CDN resources.

We do not sell personal data. We only share information when it is necessary to provide the service, when you have consented, or when required by law.

7. International transfers

Some technology providers may process data outside the EEA or the United Kingdom. When that happens, the transfer depends on the provider safeguards and contractual commitments.

8. Your rights

You may request access, rectification, erasure, restriction, portability or objection, and you may withdraw consent at any time for processing based on consent.

You can also lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have been affected.

9. Changes to this policy

We may update this notice when the website, legal requirements or service providers change. The latest version will always be published on this page.